Last week in Canada many diary radio markets got their first ratings release in a year. This long-anticipated release included new methodology, which added an extra level of uncertainty. For some stations the champagne corks were popping but many programmers were left scratching their heads. Bad ratings happen to everyone at some point. No one is immune from having a bad book. So, what do you do when the ratings didn’t go as expected…?

Dust yourself off and get ready to take control. Your team, your colleagues and your bosses are all watching you; they want to see how you're going to lead through this period. Take responsibility, don't sugar coat the numbers. It is in your best interest to face up to them. Be honest with yourself. Be honest with your team. Don't panic and even if you are a little anxious certainly don't let anyone see that; you must be the voice of reason and direction. Leap into action and communicate the steps you and your team will take to turn the ship around. Start building a plan and include everyone. Ask for their feedback and input as you build the comeback plan. Then get to work. Action leads to success after all. Most importantly, believe that you can improve these results; what we believe has a powerful way of becoming our reality.

Today, standing still feels like the new losing. Our world is so fast paced and competition so fierce, that if you aren't constantly moving forward you aren't perceived as making any progress or worse you’re not seen as being successful. Whether you agree with this ...

There is a belief that the best art lives up to two principles. First it has an element of the creator embedded in it, there is something that comes from within the artist captured in the final piece. What they create is shaped through how they see and experience the ...

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I was once told an unconventional story about how two businesses settled a legal dispute. I share it often with personalities as I think it shines a light on the secret to creating remarkable content; content that captures the audiences’ attention and raises the ...

#1. Your level of authenticity determines whether you are engaging or not. If you want to form an emotional bond with your audience they need to feel some affinity toward you. In order for someone to like you they first have to get to know you. That means you have to be ...

What is great content? Great content is something that stops you in your tracks. It piques your interest and draws you in. It moves you from passively listening to actively listening; pulling what is happening on the radio from the background right to the forefront of ...